Frequently Asked Questions (FAQ)
- FAQ 1: Questions “About SeeZam”
- FAQ 2: Questions on security and confidentiality
- FAQ 3: Troubleshooting
- FAQ 4: Add a virtual trusted third party
- FAQ 5: Soft Token
- FAQ 6: Easy and Quick access to my ePayslips
- FAQ 7: SeeZam is not able to reset your password. You and your assistance contact have to be involved. It's a very secure protocol involving human action.
Should you prefer to have a proven robot solution and to receive a Challenge 1 via SMS, you must select a virtual trusted third party (an independent server running in the infrastructure of a third party client company).
In this video, you will discover how to add a virtual trusted third party.
On request of the support you can download this application for a remote support: Windows / MAC
Documentation
The brochures below summarize the responses to your needs, as well as the functionalities and benefits of the SeeZam safe
- Brochure for businesses
- Brochure for the public sector (French only)
- Brochure for HR-Accountants
- 123 deposit ideas for my SeeZam e-Vault
The SeeZam OTP app
At any moment, use your mobile device to easily generate a strong authentication code so you can connect to your SeeZam account in total safety.
SeeZam OTP for iOS
SeeZam OTP for Android
White paper
Read the White Paper published by FedISA Luxembourg about electronic safes
