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Go to the login page and click on "Forgot your password?".
If you have a “virtual trusted third party” (see FAQ 3), you will then first receive a code (called challenge 1) via SMS or Safety email and a second code (called challenge 2) via the main email address linked to your account. In this second email, a limited-time link will allow you to call up a page inviting you to give challenges 1 and 2, opening a screen for renewing your password.
If you do not have a virtual trusted third party (see FAQ 3), the procedure will be longer because it goes through a person assisting (human) who will be contacted by SeeZam and will have to accept your request.
As soon as this person has accepted your request, the first code (challenge 1) must be communicated to you by your support person: by email, by phone, etc. according to the practice in force in your company. You will receive the second code (challenge 2) by email (on the email address linked to your account).
In this email, a limited-time link will allow you to call up a page inviting you to give challenges 1 and 2, opening a screen for renewing your password.